Plain-language summary: We collect only what we need to run your home-care membership. We do not sell your personal information — ever. Your home address and property details stay within HATH and the vetted service providers who physically show up to do the work. You can request deletion of your data at any time by emailing us.
1Scope & Who We Are
This Privacy Policy ("Policy") describes how HATH LLC, a Rhode Island limited liability company ("HATH," "we," "our," or "us"), collects, uses, discloses, and protects personal information obtained through:
- Our marketing website at hathservices.com
- Our member portal and staff CRM at app.hathservices.com
- Our HATH Credit information page at hathcoin-member.netlify.app
- Any communications you initiate with us, including email, phone, or in-person
- Service visits to your home or property
By using any of the above, you acknowledge that you have read this Policy and agree to its terms. If you do not agree, please discontinue use of our services immediately.
HATH LLC's principal place of business is Providence, Rhode Island. This Policy is governed by and construed in accordance with the laws of the State of Rhode Island.
2Information We Collect
2.1 Information You Provide Directly
- Identity data: First name, last name
- Contact data: Email address, phone number, mailing address
- Property data: Home address, property type, square footage, number of stories, garage/yard details, known maintenance issues, and other information entered into your Home Profile
- Account credentials: Email and hashed password for the member portal (passwords are never stored in plain text)
- Payment information: Billing address and payment method details. Card numbers are processed by our third-party payment processor and are never stored on HATH systems
- Communications: Content of emails, messages, or notes exchanged with HATH staff
- Service preferences: Scheduling preferences, service requests, special instructions
2.2 Information We Collect Automatically
- Usage data: Pages visited, features used, session duration, clicks, and interactions within the member portal
- Device data: Browser type, operating system, IP address, and general geographic region
- Log data: Server logs recording access times, errors, and API requests
- Cookies and local storage: Session tokens used to keep you logged in. We do not use third-party advertising cookies
2.3 Information from Third Parties
- Geocoding services: When scheduling appointments, we may use the U.S. Census Bureau Geocoder or Google Maps to verify and route to your address. No personal data is retained by these services beyond the address itself
- Referrals: If you were referred by another HATH member, we record the referral connection
3How We Use Your Information
We use your information strictly to operate and improve the HATH service. Specific uses include:
- Service delivery: Scheduling, routing, and dispatching HATH crews to your property
- Account management: Creating and maintaining your member account, credits balance, and Home Profile
- Communications: Sending appointment confirmations, service summaries, membership notifications, and account-related alerts
- Billing: Processing membership payments and issuing credits
- Safety: Verifying identities, conducting background checks on staff, and maintaining secure access logs for your property
- Improvement: Analyzing aggregate usage patterns to improve our services, scheduling, and member experience
- Legal compliance: Retaining records as required by applicable law, responding to lawful requests from government authorities, and enforcing our agreements
- Marketing (limited): Sending service announcements or new-feature updates to existing members. You may opt out at any time
We will never: sell, rent, or trade your personal information to third parties for their marketing purposes; use your home address or property details for any purpose unrelated to your HATH service; or share your information with advertisers.
4Sharing & Disclosure
HATH does not sell personal information. We share information only in the following circumstances:
4.1 Service Providers & Subprocessors
We share information with vetted third-party vendors who assist in operating our services. Each is bound by data-processing agreements requiring them to protect your data:
- Netlify, Inc. — Website and portal hosting; CDN delivery. Data processed in the United States
- Render Services, Inc. — Backend API and database hosting. Data processed in the United States
- Resend, Inc. — Transactional email delivery (confirmations, alerts)
- Stripe, Inc. — Payment processing (when integrated). Card data handled solely by Stripe; HATH does not receive or store full card numbers
- Google LLC — Maps and routing for appointment scheduling. Only your property address is shared for routing purposes
4.2 HATH Field Staff
Your name, service address, scheduled appointment details, and any special property instructions are shared with the HATH crew assigned to your visit. Staff members are employees or contractors bound by confidentiality obligations. They are not authorized to retain, copy, or use your information beyond the specific service visit.
4.3 Legal Requirements
We may disclose your information if required to do so by law, subpoena, court order, or lawful government request, or to protect the rights, property, or safety of HATH, our members, or the public.
4.4 Business Transfers
In the event HATH LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
4.5 With Your Consent
We may share information for purposes not described in this Policy when we have obtained your explicit consent to do so.
5HATH Coin & Credit Data
HATH Credit (HTH) is a loyalty credit program — not a financial product, security, or investment. Credits are tracked solely for the purpose of rewarding membership and enabling redemption for HATH services.
As part of your membership, HATH maintains a ledger of your HATH Credit balance (referred to as "HATH Credit" or "HTH credits"). This ledger records:
- Credits earned through monthly membership participation
- Credits earned through milestone rewards (200, 400, 600, 1,000, and 1,500 credit thresholds)
- Credits redeemed for HATH services
- Manual credit adjustments made by HATH staff with a timestamped note
- The running balance at each transaction point
This credit ledger is associated with your member account and is retained for the duration of your membership plus three (3) years thereafter to support accounting and dispute resolution. Credits have no cash value, cannot be transferred, and are non-refundable upon account cancellation except as expressly provided in the Terms & Conditions.
We do not share your credit balance with third parties. Credit history is used solely for your account statement, service billing calculations, and internal auditing.
6Retention & Deletion
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods:
- Account data: Retained for the life of your membership plus three (3) years
- Payment records: Retained for seven (7) years as required by applicable tax and accounting law
- Service visit logs: Retained for three (3) years
- Email communications: Retained for two (2) years
- System access logs: Retained for ninety (90) days, then automatically purged
- Waitlist signups (non-members): Retained for two (2) years or until you request deletion
You may request deletion of your account and personal information at any time (see Section 8). Deletion requests will be honored within thirty (30) days, subject to our right to retain data required by law or needed to resolve outstanding disputes or financial obligations.
7Security
HATH implements commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption in transit: All data transmitted between your browser and our servers uses TLS/HTTPS encryption
- Hashed passwords: Member passwords are hashed using bcrypt before storage. Plain-text passwords are never stored
- JWT authentication: Session tokens are signed, time-limited, and stored only in your browser
- Access controls: Only authorized HATH staff and system components can access member data. Staff access is logged
- Environment isolation: API keys, database credentials, and secrets are stored in environment variables and never committed to source code repositories
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that materially affects your information, we will notify you as required by applicable Rhode Island and federal law.
8Your Rights
Depending on applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request your data in a machine-readable format
- Opt-out of marketing: Unsubscribe from non-essential communications at any time using the unsubscribe link in any email or by contacting us directly
- Restriction: Request that we limit processing of your information in certain circumstances
To exercise any of these rights, email us at quotes@hathservices.com with the subject line "Privacy Request." We will respond within thirty (30) days. We may require identity verification before processing your request.
We do not discriminate against members who exercise their privacy rights. Exercising these rights will not affect the quality or availability of your HATH membership.
9Children's Privacy
HATH services are intended for homeowners and adults aged 18 years and older. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately at quotes@hathservices.com.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:
- Posting the updated Policy with a revised "Last Updated" date at the top of this page
- Sending an email notification to the address on file for active members at least fourteen (14) days before material changes take effect
Your continued use of HATH services after the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not agree with changes, you may cancel your membership before the changes take effect.